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Additional Information

Additional Information

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Currency - All prices are in AUD

Currency - All prices are in AUD
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Cascade Depot

Categories

Categories

Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery.  Email cascadedepot@gmail.com for a return number.  No returns will be accepted without this number.  Please note that a 25% restocking fee may apply to your return.   NO shipping charges will be refunded.  No credit can be issued for items that have been used or damaged in anyway.  All items must be in "Brand New" state and in the original packaging.  Please email cascadedepot@gmail.com for complete instructions on how to make your return.   

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply send an email to cascadedepot@gmail.com   We'll notify you via e-mail of your return number and shipping instructions.

Please note that no items will be accepted for return after 30 days.

Shipping

We ship to all 50 USA states only.   No shipping to Puerto Rico is available at this time.

Canada customers can email us for a shipping quote.  Please note that you cannot place your order online if you are shipping to Canada.  You will have to email cascadedepot@gmail.com for a shipping quote and cost for shipping into Canada.

Sorry we do not ship to any other international locations.

When you place an order, we will ship within 3 business days, unless the item you are purchasing states (in the product description at the bottom in red) that it will take longer to process your order.  This longer delivery time is due to an over abundance of orders already placed for this item.  In most cases, your item will ship sooner.  

All orders ship UPS Ground.  

Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.