Store Policy Overview
Cascade Depot is here to assist you with any questions you have about the products we are selling or any questions you may have after you receive your items. Please submit questions and concerns through our Contact Us form.
Please refer to our Returns Policy for details on how to make a return.
Cascade Depot makes every effort to ship your order within 3 business days. Please refer to our Shipping Information (see below) for all the details.
Some products may take longer to ship, depending on supplier and manufacturer lead times.
Please place your orders through our secure website; all orders must be placed online.
Q: Where do you ship?
A: Cascade Depot ships exclusively to the 50 US States. We no longer offer shipping outside of the US.
Q: When can I expect my order to ship?
A: Shipments are typically sent out within 3 business days. Springfield Marine products are sometimes built-to-order; such products may take up to 10 days to ship. Shipping delays can also happen due to circumstances outside of our control, including and not limited to an overabundance of orders for a given product, natural disasters and dangerous weather conditions, and shipping carrier delays. While we aim to get shipments out as quickly as possible, we appreciate your patience on those orders that have longer lead times.
Q: Where do products ship from?
A: Shipments are typically sent directly from the manufacturer of the purchased product. Springfield Marine products ship directly from their location in Nixa, Missouri. Other suppliers ship from all over the United States.
Q: How are shipping rates calculated?
A: Shipping rates are calculated by packaged weight and dimensions. Rates also reflect any oversized fees that are associated with any given product.
Q: How can I expedite my shipment?
A: We don't currently offer expedited shipping services.
Q: How long will it take for my order to arrive once it has shipped?
A: Domestic shipping times vary in accordance with demand and location. On average, you can expect your package to arrive within 3-5 business days.
Free Shipping Promotion: Details & Exclusions
Cascade Depot offers FREE SHIPPING on orders of $50+ with service to the lower 48 US states.
Exclusions include shipping on overweight and/or oversized products, at the discretion of Cascade Depot.
Cascade Depot reserves the right to cancel and refund an order due to any errors in pricing.
The customer may have the option to pay for any excess shipping costs, or receive a full refund for a pricing error.
Orders that qualify for free shipping are not guaranteed to receive a free shipping return label.
You may submit a return request within 30 days of receiving your order by going to the Returns section of our website.
Shipping charges are non-refundable; however, a free return shipping label will be provided at no extra cost upon approval of return. Return shipping labels are not guaranteed for purchases made with the free shipping promotion.
Items that have been damaged or used will not receive a refund. All items must be in brand new, unused condition.
Refunds will be issued upon receipt and inspection of acceptable returns. We do our best to issue refunds as quickly as possible for your convenience. Refunds can take up to four weeks, but usually take less time. The four-week time estimate includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once it is received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note that we do not offer product exchanges; returns will receive a refund to the original payment method or a store credit equal to the purchase value of the return.
Still have questions about our store policies? Contact us!
The best way to reach us is through our Contact Us form. This is the most reliable method of communication because it is a dedicated space for customer inquiries. Moreover, if you choose to send an email to our email@example.com account, your email could get filtered as spam or overlooked due to the volume of emails that are received by that account.
We understand that many of you prefer to talk on the phone, but we've learned the hard way that our team is too small to keep up with the volume of incoming calls. Also, we want to make sure we have documentation of conversations so that we can track FAQs and provide the best service to our customers.